Frequently Asked Questions

Still have questions? Email us at [email protected]

Can you design my product?

We have expert product designers in-house that are ready to assist you wherever possible. If you supply an overview of what you are wanting to achieve or the problem needing to be solved, we are more than able to come back with creative recommendations and ideas.

Can you make personalised trophies for our Football tournament?

Certainly! We take great pride in crafting personalized trophies for all types of sports events, including Football tournaments. Whether it’s a small local competition or a large-scale championship, we have the expertise to create trophies that capture the spirit of the game and celebrate the achievements of the participants. You can choose from a wide range of designs, materials, and sizes to suit your preferences and budget. Our team will work closely with you to ensure that every trophy is engraved with the tournament details, team names, and any other personalized elements you require.

Can you design custom keyrings for our golf club?

Absolutely! We can design custom keyrings that reflect the unique identity and spirit of your golf club. Whether you want to showcase your club’s logo, a famous golf course, or any other golf-related elements, our expert designers will work closely with you to create a keyring that captures the essence of your club. We offer a range of materials, finishes, and engraving options to ensure that your custom keyrings are of the highest quality and craftsmanship. Let us help you create a keyring that stands out on and off the course.

Why do you charge tooling and set up costs?

We charge tooling because it takes a substantial amount of time to hand-craft your master pattern so the order can be manufactured to the highest specification. Don’t be fooled by other companies without tooling costs, as often they use print or laser-based processes to brand an existing product. Everything we supply is formed in metal and painted by hand – to your specification.

What is the minimum run quantity?

Minimums do vary depending on the project, the product and the budget – so please ask. But as a general rule, a standard item has a 50-unit production minimum. Regardless of your needs, however, please do talk to us.

What types of products can you make?

Our product capability is forever growing as we discover new ideas. Our product page shows some of the specific product lines we have supplied our clients over the last few months. If what you want is not here, don’t worry. Simply complete our get-a-quote form and tell us what you want.

What is a lapel Pin

A lapel pin is a small pin that is worn on the lapel of a jacket or shirt. It can be used to display affiliation with a particular organization, to show support for a cause, or simply as a decorative accessory. Lapel pins come in a variety of designs and materials, and can be customized to suit individual preferences. They are often used as a way to commemorate a special event or achievement

What is a medal

Medals are a timeless way to commemorate achievements and honor outstanding individuals. These beautifully crafted pieces are typically made of metal and feature intricate designs that showcase the unique accomplishments of the recipient. Whether you’re looking to award a deserving athlete, honor a veteran, or celebrate a milestone event, a personalized medal is a thoughtful and meaningful way to do so. Medals can be made using a variety of different materials, including gold, silver, and bronze, and can be customized with unique engravings or designs. Invest in a high-quality medal today and create a lasting tribute to someone special.

Whats the difference between and badges and a pin?

A badge and a pin are similar in that they are both small pieces of metal or cloth that can be worn on clothing. However, badges typically have a more specific purpose, such as identifying a police officer or displaying a military rank, whereas a pin is often used for decorative purposes. Additionally, badges can be customized and come in a variety of designs and materials.

How do I wear my grandfathers medals at the ANZAC Service?

To wear your grandfather’s medals at the ANZAC service, you should position them on the left side of your chest, just above your heart. Make sure they are arranged in order of precedence, with the highest-ranking medal closest to your heart. If you are unsure of the correct order, you can consult a military authority or use a guide to determine the proper arrangement. It’s important to wear the medals with respect and honor, as they represent your grandfather’s service and sacrifice.


We have expert product designers in-house that are ready to assist you wherever possible. If you supply an overview of what you are wanting to achieve or the problem needing to be solved, we are more than able to come back with creative recommendations and ideas.

What type of artwork files should I send?

We prefer an Illustrator file. Editable PDF files are fine too. But if you send image files, such as tiff and jpeg, that will require re-drawing, so we will have to charge for the artwork time in addition to tooling and set-up costs. We have to do this is because we need a very specific file for tooling the master pattern. You can upload your artwork file and send it to us by completing our get a quote form here

Do I have to pay the tooling and set up costs for every order?

Nope, you only have to pay the tooling and set-up costs for each item the first time you order it. After that, a reorder of the same item is just $25.

Can you accommodate large orders for a company with 200 employees?

Absolutely! We have the capacity and expertise to handle large orders for companies of all sizes, including those with 200 employees. Whether you need custom-designed lapel pins, sport trophies, medals, or keyrings, we can fulfill your requirements efficiently and effectively. Our streamlined production process and skilled team allow us to handle high-volume orders without compromising on quality or delivery timelines.

How long does an order take?

We can normally turn a new job around in 3-4 weeks from sign-off. But if you’ve left things a little late, please do call us on +64 4 384 9884 and we’ll talk straight away with operations and try our best to meet your time-critical deadline.

How much does it cost?

You’ll be surprised how affordable it is to form your idea in metal. Because every job is personalised, we will supply a quote that is right for your job. Simply complete our get a quote form and upload any visuals you may have so we can advise an accurate price for your project.

Can you engrave on watches and jewellery?

Yes, laser engraving can be used on watches and jewelry. This allows for detailed and precise customization options, making it a popular choice for personalized gifts or adding a unique touch to a piece of jewelry. With laser engraving, you can create a permanent mark on the surface of the watch or jewelry, ensuring that your customization will last for years to come.

What is a badge

A badge is a small piece of metal or cloth that is worn on clothing to show identification, rank, membership, or achievement. It is similar to a lapel pin, but typically has a more specific purpose, such as identifying a police officer or displaying a military rank. Badges can also be customized and come in a variety of designs and materials.

What is a key ring?

A key ring is a small, circular metal ring that is used to hold keys together. It is a convenient way to keep all of your keys organized and easily accessible. Some key rings may also have decorative elements or be customized with personalized designs.

What is a commemorative coin?

A commemorative coin is a specially designed and minted coin that is issued to commemorate a particular event, person, or organization. It is often made of precious metals and may have a unique design related to the theme of the commemoration. Commemorative coins are typically produced in limited quantities and are highly collectible. They may be issued by government mints, private companies, or organizations to honor and celebrate important milestones or achievements.

What is Enamel?

Enamel paint is a type of paint that is known for its hard, glossy finish. It is often used for painting surfaces such as metal, wood, and ceramics. Unlike other types of paint, enamel paint is very durable and resistant to chips, scratches, and fading. It is also known for its ability to adhere well to surfaces, making it a popular choice for painting objects that will be exposed to harsh conditions.